INFORMATION

COMPANY POLICIES

QUALITY POLICIES

The Management of P PAVLOU LP undertakes:

In the full coverage of customer requirements in every transaction with the company,
In the continuous improvement of the quality of the products it provides to its customers, so that their needs are met to the maximum extent possible,
In providing all the necessary resources for the implementation and continuous improvement of the Quality System,
In the legal and proper operation of the business, following faithfully and without deviation everything referred to in the current legislation and related to its activity,
In ensuring that the quality policy and quality objectives are defined and are fully compatible with the framework and strategic direction of the Company. Quality objectives are set and maintained as part of the system’s internal control, monitoring and review processes with the ultimate goal of increasing customer satisfaction. Increasing sales at all levels of the business while retaining or increasing staff interact and collaborate with high customer satisfaction, elimination of complaints and system non-conformities.

In the above context, P PAVLOU LP aims to:

in the development and institutionalization of simple and flexible operating procedures,
in the standardization of work methods,
in ensuring the stability of the quality of the offered products, in the development of mechanisms for early prevention and detection of quality problems, in the improvement and modernization of the company’s organizational structures, in increasing customer satisfaction.

It is the belief of P PAVLOU LP that the implementation of the Quality System according to the international standard 150 9001:2015 will contribute the most to the realization of the company’s goals.

We firmly believe that quality is achieved by the proper organization of the company as well as by the analysis, recording, institutionalization and implementation of clear operating procedures which are faithfully followed by everyone, until the final result is produced.

We declare that in the company:

Quality is the driving force behind all its activities.
The final judges of the quality of our products are the customers

ENVIRONMENTAL AND OCCUPATIONAL HEALTH AND SAFETY POLICY

The company P PAVLOU LP has as its main policy to operate in a way that respects the environment and the health & safety of employees, preventing and reducing the effects of its activities on the environment and minimizing risks to health & safety of employees, partners and visitors.

In particular, it undertakes to:

prevents environmental pollution from its activities
complies with all legal and other requirements related to its activities regarding environmental protection and health & safety at work and assesses at regular intervals the degree of its compliance
determines aims and objectives as well as programs which it systematically reviews, seeking the continuous and further improvement of the company’s performance in environmental matters and in matters of health & safety at work,
uses natural resources (primary materials and energy) in the most efficient and technically feasible way,
cooperates with national and local bodies charged with environmental protection and health & safety at work,
has the appropriate means to apply the best available techniques, to the extent practicable,
ensures that staff are aware of their responsibilities in accordance with the recorded Environmental and Occupational Health & Safety Management System as well as awareness of environmental protection and occupational health & safety issues.
seeks continuous environmental compliance as well as improvement.
provides all the means required to assess the occupational risks arising during the implementation of the tasks
pursues continuous improvement in management and performance in Health and Safety of Workers, by drawing up, implementing and revising Action Programs to achieve specific aims and objectives for Health and Safety at Work
obtains the required means of protection and prevention of occupational accidents and occupational diseases.
communicates its policy to employees, business partners and other interested parties

The company’s Policy is achieved by implementing an Environmental Management System and an Occupational Health & Safety Management System that meets the requirements of the ISO 14001 and ISO 45001:2018 Standards.

The framework and mechanism for defining and reviewing the objectives and goals is set in the regular reviews of the System by Management.

INFORMATION SECURITY POLICY OF P PAVLOU LP

The Management of P PAVLOU LP aims and commits to:

In meeting the needs of its customers in every transaction with the company.
In the security and protection of information concerning all interested parties of the business
In the continuous improvement of the quality of the services it provides to its customers, so that their needs are met to the maximum extent possible
In providing all the necessary resources for the implementation and continuous improvement of the Information Security System
In the proper operation of the business following faithfully and without deviation everything mentioned in the current legislation and related to its activity as well as information security. The information security policy as well as the information security objectives are defined and are fully compatible with the framework and strategic direction of the Company. Objectives are set and maintained as part of internal control, monitoring and systems review processes with the ultimate goal of increasing customer satisfaction. Increasing sales at all levels of the business while retaining or increasing staff interact and collaborate with high customer satisfaction, elimination of complaints and system non-conformities.

In the above context, P PAVLOU LP aims to:

in the development and institutionalization of simple and flexible operating procedures in the standardization of work methods.
in ensuring the stability of the security of the services offered
in the development of early prevention, problem detection and information security mechanisms.
in the improvement and modernization of the company’s organizational structures.
in increasing customer satisfaction

It is the belief of P PAVLOU LP that the implementation of the Information Security System in accordance with
the ISO 27001:2013 standard will contribute the most to the realization of the company’s goals.

We firmly believe that the quality and security of information is achieved through proper organization
of the company as well as with the analysis, recording, institutionalization, and implementation of clear operating procedures
and specific policies which are faithfully followed by all, until the desired final is produced
result.
We declare that in the company:

Safety is the driving force behind all its activities.
Information security is fully consistent with the company’s operating philosophy
The final judges of service quality are the customers

POLITIKI EPICHEIRISIAKIS SYNECHEIAS OF P PAVLOU LP & K OE 53 / 5.000 BUSINESS CONTINUITY POLICY OF P PAVLOU LP

The Management of P PAVLOU LP undertakes:

In the full coverage of customer requirements in every transaction with the company.
In the continuous improvement of the Business Continuity of the services it provides to its customers, so that their needs are met to the maximum extent possible.
In providing all the necessary resources for the implementation and continuous improvement of the Business Continuity System.
In the legal and proper operation of the business by following faithfully and without deviation anything referred to in the current legislation and related to its activity.
In ensuring that the Business Continuity Policy and its objectives are defined and are fully compatible with the context and strategic direction of the Company. Business Continuity objectives are set and maintained as part of internal control, monitoring and system review processes with the ultimate goal of increasing customer satisfaction. Increasing sales at all levels of the business while retaining or increasing staff interact and collaborate with high customer satisfaction, elimination of complaints and system non-conformities.

In the above context, P PAVLOU LP aims to:

in the development and institutionalization of simple and flexible operating procedures
in the standardization of work methods.
in ensuring the stability of the quality of the services offered.
in the development of early prevention and problem detection mechanisms.
in the improvement and modernization of the company’s organizational structures.
in increasing the satisfaction of the interested parties.

It is the belief of P PAVLOU LP, that the implementation of the Business Continuity System according to the international standard ISO 22301:2019 will contribute the most to the realization of the company’s goals. We firmly believe that the Business Continuity of the company is achieved with the proper organization of the company as well as with the analysis, recording, institutionalization, and implementation of clear operating procedures which are faithfully followed by everyone, until the final result is produced.

ANTI-BRIBERY POLICY

The Management of P PAVLOU LP undertakes:

In the full coverage of customer requirements in every transaction with the company.
To continuously improve the Anti-Bribery system to meet their needs to the greatest extent possible.
In providing all necessary resources.
Encouraging the confidential reporting of any incident or suspicion of bribery through the specified means of communication.
Vigilance of employees and partners to recognize actions related to bribery and protect the company’s reputation.
In the legal and efficient operation of the business following faithfully and without deviation

anything referred to in the current legislation and related to its activity

In ensuring that the Anti-Bribery policy and its objectives are defined and fully compatible with the Company’s framework and strategic direction.
Compliance with the applicable anti-bribery legal and regulatory framework.

In the above context, P PAVLOU LP aims to:

in the development and institutionalization of simple and flexible operating procedures
in ensuring working methods.
in ensuring the stability of the services offered.
in the development of mechanisms for early prevention and identification of possible bribery problems.
in the improvement and modernization of the company’s organizational structures.

It is the belief of P PAVLOU LP that the implementation of the Anti-Bribery System according to the international standard ISO 37001:2016 will contribute the most to the realization of the company’s objectives.

We firmly believe that the fight against bribery in the company is achieved by the proper organization of the company as well as by the analysis, recording, institutionalization, and implementation of clear operating procedures which are faithfully followed by everyone, until the final result is produced.

Alternative reporting mechanisms are provided to company staff. Incident reports can be submitted through:

by physical mail, to the attention of the Systems Manager, at the address: 60 Agia Paraskevi, Chalandri, 15232
by e-mail to the address <info@pavlou.com.gr>
phone +30 2106845018, asking for Pavlou Pavlos.